From purchase to maintenance, find answers to the most common questions about Nadeau.
Sourcing
Where are Nadeau products made?Nadeau furniture is crafted in India, Indonesia, Vietnam, and Thailand using skills passed down through generations of master artisans. We partner with many suppliers to bring our customers a selection of high-quality products.
What are the labor practices of the suppliers that Nadeau sources from?Nadeau only partners with suppliers adhering to local and international labor laws. Employees receive living wages, healthcare, family tuition assistance, and other benefits to ensure safe working conditions.
Are Nadeau products sustainably sourced?Nadeau imports products from suppliers who follow local regulations, prioritize ecological sustainability, and use reclaimed materials. They do not support deforestation or unethical sourcing.
Are all Nadeau furniture pieces made from solid wood?Yes, Nadeau products use 100% solid wood. Occasionally, materials like plywood or MDF are used for non-structural areas to maintain integrity.
What materials and wood types are Nadeau products made from?Materials vary by country: Indian products use Mango, Acacia, Sheesham, and Teak; Indonesian products use Mahogany, Bamboo, and Rattan; Vietnamese products use Pine and reclaimed Pine; Thai products use Chamcha wood. Other materials include marble, metal, glass, fabrics, leather, and cane.
Are the finishes used on Nadeau furniture non-toxic?Yes, all products meet EPA and USDA APHIS sanitation requirements.
Product Care
What are the best methods for maintaining Nadeau furniture?Nadeau recommends contacting local stores for specific cleaning advice tailored to different materials and finishes used in their furniture.
Can replacement furniture parts be ordered?No, replacement parts are not available as items are made in small batches with unique elements.
Can Nadeau furniture be used outdoors?Nadeau furniture is intended for indoor use. Some items may be used in covered outdoor settings, but no guarantees or warranties are provided.
Does Nadeau repair damaged furniture?Repairs are assessed case by case. Customers are encouraged to contact their local Nadeau for assistance.
Do Nadeau products come with a warranty?No, Nadeau products do not come with warranties. Each item is handcrafted, and small imperfections are considered part of the product's uniqueness.
Can Nadeau furniture be customized or refinished?Nadeau does not offer customization. However, customers can refinish solid wood items themselves.
Inventory and Store Pages
What should I do if my local Nadeau is out of stock?Contact your local Nadeau for nearby stock availability, as direct store transfers are not offered.
Can out-of-stock items be special ordered?Customers can contact their local Nadeau to explore possible options.
Can items be shipped between stores?No, shipping between stores is unavailable. Customers need to arrange local pickup or delivery.
How can I sign up for Nadeau’s newsletter?Sign up on their website or at the checkout desk to receive updates on new arrivals and exclusive offers.
Can I be notified when an out-of-stock item returns?Yes, local Nadeau stores can notify customers when items come back in stock.
Ordering and Payment
Can I order online?Only accessory items can be ordered online. For furniture, customers are encouraged to visit the store.
Can I pick up pieces immediately after purchase?Yes, customers can take items home immediately after purchasing.
Does Nadeau offer delivery?Third-party delivery services are recommended, with costs varying by order size.
What is the return or exchange policy?All sales are final, except for defective items. Customers should contact their local Nadeau for help with any issues.
Can I place an order over the phone?Yes, orders can be placed via phone using Square invoicing.
Can I buy gift cards online?Yes, gift cards are available for online purchase and can be redeemed at any Nadeau store.
What payment methods are accepted?Nadeau accepts major credit/debit cards, Apple Pay, Synchrony, Afterpay, and Square Invoicing.
Can items be placed on hold?Items are first-come, first-served. Customers can use Square invoicing to secure purchases.